Due to the health situation connected with the Covid-19 crisis, Vulcania had to adapt its opening schedule for the 2020 season.
If you planned to come during non-open periods due to the health crisis, you will find below the measures taken by Vulcania to satisfy you as well as possible.
If you couldn’t use your tickets due to the postponement of the opening (from March 25 to June 30, 2020) and second confinement (from October 30 to November 1), your tickets will be accepted for the entire 2021 season.
If you have undated 2020 tickets, your tickets will be accepted for the entire 2021 season.
If you booked a stay between October 30 and November 1, 2020 on the Vulcania Stays website, we will refund you in full.
If you booked catering vouchers (Brasserie and Eclat) for the days of October 30 and 31 and November 1, our after-sales service will contact you shortly to refund you.
The tickets to access the park will not be refunded but will remain valid for the entire 2021 season.
If you have any questions regarding these measures, you can send an email to [email protected]
We hope to have the pleasure of welcoming you in 2021 at Vulcania with great new features to discover!
The Vulcania team
(Updated on 30/10/2020)